Customer terms

Service and payment

We provide appointment-based technology help by video call. Before you book, we show the agreed session goal, maximum duration and fixed total. No payment is required before the session. The agreed total becomes due after the session ends.

Cancellation and changes

You can cancel or change a booking at any time before the session starts, without charge. If we cancel a booking, no payment is due for that booking. Contact us by email if you need help cancelling or changing an appointment.

Consumer guarantees and remedies

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If our service does not meet a consumer guarantee, we will provide the remedy required by law. Depending on the circumstances, this may include supplying the service again, reducing the price, cancelling the service, or providing a refund or compensation.

If you believe our service did not meet a consumer guarantee, contact us and include your help request number and a description of the problem. Email hello@tooeasytechhelp.com.au.

If you believe a payment is incorrect or unauthorised, contact us promptly so we can investigate. If a refund is approved, we return it to the original payment method. Your bank or card provider may take additional time to display it.

We do not offer refunds for change of mind. This does not affect your rights under the Australian Consumer Law.